Dear Customers,

We are delighted that you have chosen to shop with us!

Occasionally, especially during direct sales at trade fairs, an item may be sold out even though it is still listed as available in the shop. In such cases, we will contact you promptly by phone or email to see whether you would prefer a replacement item or if we should proceed with your order as is. To avoid unnecessary delays, it is helpful if you provide us with a phone number where we can reach you quickly.

Right of Withdrawal:
Please note that the right of withdrawal does not apply to business customers.

Returns and Complaints for Business Customers:
We kindly ask that you inspect the goods carefully upon receipt (in accordance with HGB §377). Should you find a reason for complaint, such as a defective item, please notify us in writing or by phone within 3 days of receiving your order. Be sure to include a copy of the invoice and the reason for your return. Please note that discounted items, cut-to-length goods, and custom orders are excluded from exchange or return. Packaging units must be returned in full.

We are unable to process returns or complaints that are submitted without an invoice copy or beyond the specified timeframe. We appreciate your understanding in this matter.

General Information on Returns and Exchanges:
Please note that the images of the products do not represent their actual size. As many of our items are handcrafted, variations in size, color, shape, and weight may occur. It is possible that some pieces may not meet expectations due to these variations. In particular, semi-precious stones in this price range may show color deviations or inclusions, which are natural and do not constitute a defect.

Because we offer small quantities and individual pieces in the wholesale sector, we are unable to exchange single items for cost reasons. For any returned items, you will receive a credit note, which you can deduct from your invoice payment. We appreciate your understanding.